Frequently Asked Questions
Everything you need to know about our gourmet Australian treats.
Where does Serendipity Australia ship to?
We currently offer nationwide shipping across Australia. For international inquiries, please contact our support team to discuss specific customs regulations for food exports.
How do you ensure the freshness of food products during transit?
All perishable items are packed in insulated thermal packaging with gel ice packs. We use express courier services to ensure your order arrives in peak condition.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products for change of mind. However, if an item arrives damaged or defective, please contact us within 48 hours for a replacement or refund.
Do you cater to specific dietary requirements?
Yes, we offer a range of gluten-free, vegan, and nut-free options. You can filter our collection by dietary preference, and full ingredient lists are available on each product page.
Can I track my order?
Absolutely. Once your order is dispatched from our Sydney warehouse, you will receive a tracking number via email to monitor your delivery in real-time.
Are your products sourced locally?
We take pride in supporting local artisans. Over 90% of our inventory is sourced directly from independent Australian farmers and small-batch producers.